1. B2B SaaS description
SARVerp is a cloud-hosted enterprise resource planning (ERP) software offered on a software-as-a-service (SaaS) basis to businesses in India. Features may include invoicing, GST-compliant documents, purchases, expenses, inventory, ledgers, reports, multi-company tenancy, role-based access, PDF templates, Telegram billing, and optional AI-assisted tools.
The Service is intended solely for lawful business use by organisations and authorised personnel. You represent that you have authority to bind your organisation to these Terms.
2. Account registration & access
- Access is provisioned to verified mobile numbers and roles assigned by your organisation or our administrators.
- You must provide accurate information and keep credentials confidential.
- You are responsible for all activity under your account, including actions of staff you authorise.
- We may suspend or terminate access for security reasons, policy violations, or non-payment.
3. Customer data & compliance
You retain ownership of business data you upload (including GSTIN, PAN, invoices, and party records). You grant us a limited licence to host, process, transmit, and display such data solely to provide and improve the Service, subject to our Privacy Policy and applicable law including the DPDP Act, 2023.
You are solely responsible for the accuracy of tax, accounting, and statutory information entered into the Service. The Service does not constitute legal, tax, or accounting advice.
4. Acceptable use
You agree not to:
- Use the Service for unlawful, fraudulent, or harmful purposes.
- Reverse engineer, scrape, or attempt unauthorised access to systems or other tenants’ data.
- Upload malware, interfere with Service availability, or exceed reasonable usage limits.
- Misrepresent identity or impersonate another person or organisation.
- Use the Service in violation of GST, income tax, or other Indian regulations.
5. Fees, subscription & payments
Paid plans, credit top-ups, billing cycles, GST, and taxes are shown at checkout. Payments may be processed by licensed payment gateways (including PhonePe and other Indian payment aggregators). Failure to pay may result in suspension. Free trials or promotional access may be modified or withdrawn at our discretion.
Refunds and cancellations are governed by our Refund & Cancellation Policy.
6. Service availability
We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to scheduled or emergency maintenance, infrastructure or third-party outages (including SMS/OTP, cloud hosting, or payment gateways), force majeure, cyber incidents, or government actions. We are not liable for losses arising from temporary downtime except as required by mandatory law.
7. Intellectual property
The Service, including software, UI, templates, documentation, trademarks, and branding, is owned by Ambadiya Enterprises or its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription.
8. Warranties & disclaimer
The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You must independently verify invoices, reports, and AI suggestions before statutory filings.
9. Limitation of liability
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill. Our aggregate liability shall not exceed the greater of (a) the fees paid by you to us in the three (3) months preceding the claim, or (b) INR 10,000, except where liability cannot be limited under Indian law.
10. Indemnity
You agree to indemnify and hold harmless the Company from claims, losses, and expenses arising from your breach of these Terms, misuse of the Service, violation of law, or infringement of third-party rights relating to data or content you provide.
11. Termination
Either party may terminate access in accordance with subscription terms. We may suspend or terminate immediately for material breach, security risk, or legal requirement. Upon termination, your right to access the Service ceases. Data handling is governed by our Privacy Policy.
12. Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to mandatory statutes, the courts at the registered place of business of Ambadiya Enterprises shall have exclusive jurisdiction over disputes arising from these Terms or the Service.
13. Changes to Terms
We may modify these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use after the effective date constitutes acceptance where permitted by law.
14. Contact
For questions regarding these Terms, contact Ambadiya Enterprises at support@sarverp.com or 9811326416. See also our Contact Us page and Privacy Policy.